Samsung RS275ACRS 27 Cu. Ft. Side By Side Refrigerator - Stainless Steel

Bought my new black s-by-s SAMSUNG refrigerator from Sears 6 months ago for about $1400. When the refrigerator door is opened, a base ledge (where the door rests when closed) is exposed. Last week a creamer pitcher (goes w/sugar bowl) holding 1/2 cup of gravy fell onto to the base ledge and punched a quarter-size hole in it - piece is attached at one edge but most is 1/8" below surface of base ledge. Obviously a defective base ledge as it is a very thin inflexible plastic and is VERY fragile. Called SAMSUNG customer service who sent their repairman. He advised SAMSUNG would not cover it with warranty and would not repair it. He called Tech support who told him that if I didn't repair it promptly, the hot air entering through the gap would kill my compressor, rendering the unit useless! I then called the SAMSUNG Executive Customer Relations Dept. who told me that my base ledge was not defective, it was their normal base ledge quality and that they would not honor this as a warranty issue. Since the SAMSUNG repairman told me that it needed to be repaired to avoid compressor damage, the Executive CR Dept rep said I could send them a written repair estimate and they would consider reimbursing me for the repair but that MY WARRANTY WOULD BE VOIDED as soon as it was repaired - even if repaired by the SAMSUNG repairman! Now that the surface is compromised, the rest of the base ledge will shatter if anything - no matter how lightweight - falls on it. I am not Wile E. Coyote storing anvils in my refrigerator. Imagine the damage if, instead of a 5 ounce creamer, you dropped a 2 pound cabbage or a 1 pound bag of pointy carrots! My SAMSUNG refrigerator experience is a warning to other potential buyers. If there is a chance you will knock something off a shelf (and who hasn't?), you don't want the fragile base ledge that my SAMSUNG customer service says is their normal quality.