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Alpine Flame 24-Inch Grand Mountain Gas Logs (Logs Only - Burner Not Included)

by Alpine Flame
Item ID #
2875286
Model #
CPSO-24
More from Alpine Flame
  • Realistic gas logs, hand-painted to emulate the fine details of natural wood
    • Features deep, rich wood that looks like it was just split outside
    • Multi-step process logs ensures fine details are captured in the logs
    • Burner system not included and must be purchased separately
    • Alpine Flame Gas Logs feature a lifetime warranty
    Alpine Flame combines the look of an authentic wood burning fire and the convenience of gas logs with this realistic, hand-painted log set. The multi-step process used to create these logs ensures that every fine detail is captured. This 24-inch log set features rich bark with gray accents, giving great depth to your logs and perfectly complements the bright, fresh cut look given to the underside of the wood. The pine cone decorations complete the scene and will make your guests think that these logs were just brought in from outside. This log set does not include a burner system. It must be purchased separately.

    Warranty

    Alpine Flame warrants their gas logs to be free from defects in materials and workmanship for the lifetime of the product.
    Specifications
    Log Width 24 Inches
    Wood TypeOak
    ManufacturerAlpine Flame
    CollectionGrand Mountain
    Log SeriesTraditional
    Fireplace Type Standard
    Certification None
    Log Material Refractory Ceramic
    Burner KitNone
    Inside OutsideIndoor
    Price$0 - $299
    Shipping Details

    * Some orders received will go through our fraud prevention department. If your order is selected, you will be notified and your order may be delayed up to three (3) additional business days.

    Shipping Price $6.95 ( Read Our Simple Shipping Policy )
    Ship Time*
    Leaves our warehouse in 24 hours
    Shipping Dimensions & Weight
    Shipping Width 26 Inches
    Shipping Height 8 Inches
    Shipping Length 17 Inches

    Simple Shipping

    Subtotal Shipping
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    Simple Shipping applies to continental U.S. locations only.

    over $249 Free
    under $249 $6.95
    Free Shipping on orders over $249

    Ship your entire order to your home for free, especially the big stuff!

    $6.95 Flat-Rate Shipping

    Anything under $249 ships at one low price. If your order increases, your shipping stays the same!

    45–day “No Hassle” Returns

    We allow you to return all new, unused, unassembled, and resalable items in their original packaging for a full refund (minus actual shipping cost we incurred).

    No Restocking Fee

    Most companies charge a 15% or more restocking fee. We think that is wrong.*

    Shared Shopping Cart

    One shared shopping cart lets you shop across our family of sites and reach free shipping faster.

    Canada Orders

    We do not ship items directly to Canada, however we will ship to your desired US-based freight forwarder.
    Please call 1-877-743-2269 for more information, or refer to the Shipping Specifications, below.


    45 Day No Hassle Returns

    We want you to love what you buy! But if you don’t, we offer a simple “No Hassle Returns” policy. We allow you to return all new, unused, unassembled, and resalable items in their original packaging within 45 days of delivery for a refund (minus the original and return shipping costs incurred by ShoppersChoice.com). Naturally, if your return is because of our error, you are not responsible for any shipping costs.

    • If your return request is due to product defect or damage, we will first work with you to get the product repaired. If repair is not possible, then we’ll work with you to get it replaced.
    • If your return will be coming back via freight truck, we will require you to provide us a photo before your return will be authorized. This can be as simple as a cell phone pic! We just need a “before” picture in case there is any damage to the item on its way back to us.
    • To expedite the returns process, before shipping the item(s) back, make sure they are clean, the packaging is sufficient to prevent damage, and (if necessary) you note all defects along with the photos taken.

    Important information about refund eligibility:

    To be eligible for a “No Hassle Return,” items must be returned within 45 days of delivery in “Like New” condition. “Like New” condition is when a returned item is unused, unassembled, and has been returned in the original packaging.

    • Full refunds do not apply to certain items, including clearance items, gift cards, gift certificates, items that have been personalized, and items clearly marked as “non-returnable,” such as products sold as “Warehouse Deals.”
    • The costs of return shipping are deducted from your refund or merchandise credit.
    • In many cases, refunds are not processed until the item has been inspected by us in our warehouse.
    • Refunds must be applied to the same credit card, debit card, or other form of payment used in the original transaction.
    • In many cases, refunds are not processed until the item is inspected upon return delivery.
    • ShoppersChoice.com reserves the right to refuse a refund on a returned item if:
      • The item that has been returned does not match the original item shipped to the customer.
      • The returned item is missing parts or the original product's packaging.
      • The item was damaged during the return shipment due to improper or insufficient packaging.
      • The item being returned has been obviously heavily used (such as significant charcoal buildup inside a grill).
      • The item has been assembled in a way that would impede proper packaging for return shipping.

    In exchange situations, there are TWO options:

    1. If you need the product right away, you can purchase a replacement on a new order to get it shipped out as soon as possible. Then return the original item and we’ll refund you for the original once we've received it back to our warehouse in “Like New” condition.
    2. If you can wait a little longer, return the original item and once we've received it back to our warehouse in “Like New” condition, we’ll refund you for that purchase, then have you purchase the replacement on a new order and we’ll ship the replacement as soon as possible.

    Custom made-to-order/special order items are made to your specifications. Due to the custom nature of made-to-order/special order items, all sales are final. Made-to-order/special order items defective due to manufacturing will be repaired/replaced as long as the claim is made within the warranty period offered by the manufacturer. Custom pieces damaged in shipping will still follow all steps for a freight claim as previously listed here. All Custom pieces will be repaired or replaced with an item of the same nature as previously ordered. You will not be allowed to order an item that differs from the damaged or defective item.

    Feel free to use our simple online form to obtain a Returns Authorization Number (also known as an RMA number) and let us walk you through our 45 Day No Hassle Returns process.


    Customer Safety & Security

    All purchasing transactions take place over a secure connection. This means that while theoretically someone could be listening to the conversation between your computer and our server, they could not understand it. It is encrypted with the highest standards and latest technologies possible.

    Also, our site is checked daily to verify the security of our site and your transactions.

  • Overall Customer Rating

  • Most Helpful Review

    Great Idea!
    We bought this set to replace our original wood burning fireplace and were excited when it came. It put together easy and looks great. We've used it more in the past 2 months than we had in the past. The only downside was that one of our logs came cracked and we only received 1 bag of lava rock instead of 2.
  • Top Review

    Great Idea!
    We bought this set to replace our original wood burning fireplace and were excited when it came. It put together easy and looks great. We've used it more in the past 2 months than we had in the past. The only downside was that one of our logs came cracked and we only received 1 bag of lava rock instead of 2.
100% of customers recommend this product

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Customer Reviews

  • Item Reviewed
    Alpine Flame 24-Inch Grand Mountain Gas Logs (Logs Only - Burner Not Included)
    Average User Rating
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    Average Overall Customer Rating
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Great Idea!

We bought this set to replace our original wood burning fireplace and were excited when it came. It put together easy and looks great. We've used it more in the past 2 months than we had in the past. The only downside was that one of our logs came cracked and we only received 1 bag of lava rock instead of 2.
Pros
Cracked Log, Easy To Use, Easy To Assemble, Durable, Not Enough Lava Rock, Attractive Design
3 found this review helpful Was this review helpful?  Yes / No Report this as offensive

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