Alfresco 22-Inch Commercial Wok For Versa Power Cooker - AXEVP-WOK
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Questions & Answers (3)

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Question:
I've seen conflicting reports on seasoning or non-seasoning of the carbon steel wok. Wiped it with oil and the towel is black. That suggests it needs seasoning? Can you please clarify.
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Answer:
Hi There! Yes, it is recommended to season the Wok with oil every time you cook. Hope this helps.

Asked by DickAnswered by Tiffany

 
Question:
What is the BTU rating for this item.
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Answer:
Hi RG, this product listing is just for the Alfresco 22-inch commercial wok for use with the Versa Power cooking system. The 24-inch Alfresco Versa Power Cooking System (model AXEVP) itself has a rated BTU output of 65,000 BTUs.

Asked by RGAnswered by Ryan

 
Question:
Do I need to season the wok before it's first usage.
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Answer:
No, it is not necessary to season the wok before first use.

Asked by N/aAnswered by Joey

 

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When will my item arrive?

Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we’ve all come to expect for small parcels, so it’s important that you’re prepared and understand what’s required of you well before delivery day.

  • Most freight products ship on a pallet
  • Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
  • We’ll specify which process you can expect in your shipping confirmation email.

For carriers that schedule delivery appointments:

Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can’t be held responsible for damages that occur during delivery. As complicated as this process may seem, we’ve only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.

For carriers that deliver without an appointment:

Carriers that deliver without an appointment don’t require you to be home or set up a delivery window, and you aren’t required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you’re home at the time of the drop-off, you can request the driver place your delivery in the garage; if you’re out of the house, the driver will leave it near the garage or doorstep.

This item leaves our warehouse within 1-3 Business Days
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