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Masterbuilt MWS 340B Pellet Smoker - MB20250118

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Warranty

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Masterbuilt smokers carry a one (1) year warranty against defects in material and workmanship under proper assembly and normal use. This warranty does not cover paint finish or rust. Masterbuilt requires proof of purchase, such as a receipt, for warranty claims.

Refer to manufacturers manual for full warranty details.

Customer Reviews (5)

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Roeth's Beef
OH
 
★★★★★ ★★★★★ 5.0

Exactly What I Needed

GREAT Smoker, Assembly was easy. took 45 minutes. Set up and instructions were on point to season as well as first use. Smoked a boston butt & a Brisket first run held consistently for 8 hours, Smoke rings were impressive. I had to refill the Hopper ever 3.5 hours keeping temp at 225F. When Seasoning at 350F hopper ran out in 2.5 hours

 

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Mike
Whitehouse, TX
 
★★★★★ ★★★★★ 2.0

Most inconsistent smoker I've ever used.

I bought this smoker thinking it was going to be less of a headache than my old firebox smoker. I was way wrong in my thinking. I have had occassions where the temperature during a smoke cycle would drop from the 230's to the 60's in an hour and not come back up to temperature without completely resetting the smoker. Thanksgiving was almost a bust because while the smoker was in the smoke cycle, the control unit decided it wanted to overfill the crucible which would not allow the heat cycle to kick back in. Luckily I checked the smoker soon enough to catch it before losing too much temp in the turkey. Customer service has pretty been non-existent. They want videos and pictures of everything that's going wrong. Everything is also done through email. I have not been able to find a customer support number anywhere. Mind you, this is not BBQ Guys support that I'm talking about, this is Masterbuilt customer service.

 

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Daniel
Fremont Nebraska
 
★★★★★ ★★★★★ 2.0

dissatisfied compared to mes40

Got the product assembly was a breeze. Did initial break in seasoning. After that ignition quit. Got new ignition after 3 or 4 weeks still does not work. Waiting on a control panel for 2 weeks now. I just want to use my product. I really don't want to return it. I just want problem free operation like my mes40 was

 

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rbarr68
Clinton. Iowa
 
★★★★★ ★★★★★ 1.0

Worst smoker I have ever ownex

Do not purchase this unit, poor quality and service. I have owned several smokers. This was my first pellet smoker. Thought originally I assembled it wrong.... nope! Then thought maybe the heating element was bad.....nope! Controller just won't maintain temp. Either 130 F or 300F nothing in between. Guess it is a good fish smoker! Do not purchase save your money!

 

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Nick
Illinois
 
★★★★★ ★★★★★ 1.0

Worst smoker ever

Will not smoke and heat at the same time, and constantly overfills the crucible. It's nothing but an outside oven, at best. And masterbuilt has ZERO customer service. I will never buy from them again.

 

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Proposition 65

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WARNING: This product can expose you to carbon monoxide, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.
This product can expose you to chemicals including Lead and Di(2-ethylhexyl) phthalate (DEHP),which are known to the State of California to cause cancer and birth defects or other reproductiveharm, and Diisononyl phthalate (DINP), which is known to the State of California to cause cancer.For more information go to www.P65Warnings.ca.gov.

Shipping & Returns

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Free Shipping on orders over $49

Ship your entire order to your home for free, especially the big stuff! *Continental US only

When will my item arrive?

Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we’ve all come to expect for small parcels, so it’s important that you’re prepared and understand what’s required of you well before delivery day.

  • Most freight products ship on a pallet
  • Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
  • We’ll specify which process you can expect in your shipping confirmation email.

For carriers that schedule delivery appointments:

Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can’t be held responsible for damages that occur during delivery. As complicated as this process may seem, we’ve only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.

For carriers that deliver without an appointment:

Carriers that deliver without an appointment don’t require you to be home or set up a delivery window, and you aren’t required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you’re home at the time of the drop-off, you can request the driver place your delivery in the garage; if you’re out of the house, the driver will leave it near the garage or doorstep.

$6.95 Flat-Rate Shipping

Anything under $49 ships at one low price. If your order increases, your shipping stays the same!

30-Day Returns

Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.

No Restocking Fee

Most companies charge a restocking fee. We just don't do business that way.

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