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Masterbuilt Sportsman Elite ThermoTemp XL Propane Smoker - MB20051316

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Warranty

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Masterbuilt smokers carry a one (1) year warranty against defects in material and workmanship under proper assembly and normal use. This warranty does not cover paint finish or rust. Masterbuilt requires proof of purchase, such as a receipt, for warranty claims.

Refer to manufacturers manual for full warranty details.

Customer Reviews (2)

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Chad
KY
 
★★★★★ ★★★★★ 4.0

Decent smoker.

I've had this smoker for a year and it's been a good one. This is the first propane smoker I've used. Seems to maintain temp better now that it has some usage on it. The first 4-5 were inconsistent and i wasn't sure if i was going to like propane, however you can almost set it and forget it now. Great starter smoker and good weekend warrior smoker.

 

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Scottydoes
Austin, TX
 
★★★★★ ★★★★★ 1.0

OK Smoker, Poor company to deal with

I'll preface this review by saying that I've had this smoker for almost 2 years so here is my extended review. Since I purchased and built this smoker, I've always had issues with getting the propane to stay lit. Whether its getting the initial ignition to stay lit to it completely turning off mid-smoke, this Masterbuilt smoker has given me anxiety each and every time I've used it. That said, the few times I've done a complete smoke, the end product (briskets, chicken, pork shoulder) turn out very good. But...should you like I did, be doing your research and are considering every factor, customer service should come into play. Masterbuilt customer service is terrible to deal with. I've actually had more luck corresponding with whoever runs their Instagram account that the companies own customer service. I've filed multiple tickets over the two years and never get a proper response from a human. Its always automated, and never personal. I still to this day do not have a reason as to why the ignition goes out or just completely doesn't start.

 

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Questions & Answers (0)

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Proposition 65

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WARNING: This product can expose you to carbon monoxide, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

Shipping & Returns

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Free Shipping on orders over $49

Ship your entire order to your home for free, especially the big stuff! *Continental US only

When will my item arrive?

Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we’ve all come to expect for small parcels, so it’s important that you’re prepared and understand what’s required of you well before delivery day.

  • Most freight products ship on a pallet
  • Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
  • We’ll specify which process you can expect in your shipping confirmation email.

For carriers that schedule delivery appointments:

Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can’t be held responsible for damages that occur during delivery. As complicated as this process may seem, we’ve only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.

For carriers that deliver without an appointment:

Carriers that deliver without an appointment don’t require you to be home or set up a delivery window, and you aren’t required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you’re home at the time of the drop-off, you can request the driver place your delivery in the garage; if you’re out of the house, the driver will leave it near the garage or doorstep.

$6.95 Flat-Rate Shipping

Anything under $49 ships at one low price. If your order increases, your shipping stays the same!

30-Day Returns

Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.

No Restocking Fee

Most companies charge a restocking fee. We just don't do business that way.

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