Let me start by saying that BBQGUYS.com provided great service. The grill arrived quickly, and I tested it once before leaving on a 2 week vacation. I used a wax-impregnated wood shaving starter (I don't like starter fluid) and it wasn't enough to light the coals properly. I put in a second one and still didn't get good results. The second time I used the grill I used 2 of these starters. The coals at the bottom lit and burned through a bit while the ones at the top didn't light at all. Maybe it will work better if I use paper and fluid per the instructions. I'll try that next.
My problem, though, is one that other people have mentioned. I read about problems with the snuff-out pouch zipper. The pouch is a great feature, and it's the main reason I chose this grill. Because of the reported problems, I handled it very carefully. The zipper pull broke off the second time I put the grill away. There is a second zipper, so it's still usable, but I have no doubt the second zipper will break soon. I emailed the manufacturer (email@example.com) but got no response. I reached out to ShoppersChoice (the parent company of BBQGUYS) and they promised to try to get a new pouch. If the zipper problem gets fixed and I'm able to light the coals better, I will probably increase my rating to 5 stars. The grill is well designed and easy to use if you get the coals started properly. Portability with the snuff-out pouch is unbeatable.