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Napoleon Woodland Series 27-Inch Electric Log Set

Warranty

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Napoleon warrants electrical components and wearable parts such as fans/heaters, motors, switches, nylon bearing components and remote controls for a period of two (2) year.

Refer to manufacturers manual for full warranty details.

Customer Reviews (14)

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Sue K.
North Carolina
Verified Reviewer
Napoleon Fireplaces - BV
 
★★★★★ ★★★★★ 5.0

Perfect replacement for gas logs

I bought the Napoleon's Woodland 24 electric logs as a replacement for the Napoleon Woodland 24 ventless gas logs. The gas logs put off too much heat for my room and I could always smell the odor of gas. My fireplace was never used. I absolutely love the electric logs. Realistic flame, multiple settings for flame and heat, easy install,fits my fireplace perfectly So many compliments.

 

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Hickman117
44149
Verified Purchaser
Napoleon Fireplaces - BV
 
★★★★★ ★★★★★ 5.0

So Realistic!

I compared against other log sets on the market and could not pass up on the Woodland set. The flames are nice and vibrant and the ember bed adds to the realism.

 

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fxfdz
Toronto
Verified Purchaser
Napoleon Fireplaces - BV
 
★★★★★ ★★★★★ 5.0

It Works as expected

It looks nice, is not that expensive as other ones, 27" will warm up the place really nice

 

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Dinis
Alcona
Verified Reviewer
Napoleon Fireplaces - BV
 
★★★★★ ★★★★★ 4.0

Great Little Fireplace!

We installed the Woodland 18 in our basement and could not be happier. We love the look of the log assortment and flame pattern. It's also operated with a remote so we never have to get up!

 

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ltcjes
Dover, NH
Verified Reviewer
Napoleon Fireplaces - BV
 
★★★★★ ★★★★★ 4.0

leary for how long it will work

creates very nice ambiance, however, last one broke within 2 months - if this one stays working I will upgrade to 5 stars.

 

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GG61
Kingston
Verified Purchaser
Napoleon Fireplaces - BV
 
★★★★★ ★★★★★ 4.0

Realistic

Love the realistic look of the ember log. After a decade we finally replaced the candles in our old fireplace with this log set. I was leery about buying it, fearing it would look fake. We couldn't be happier!

 

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rachcat86
Halifax, NS
Verified Purchaser
Napoleon Fireplaces - BV
 
★★★★★ ★★★★★ 3.0

Classic look fireplace, if a little weak in performance

This fireplace was fairly easy to install and we like the aesthetics (flame bounces off the back wall rather than the logs themselves glowing which tends to look a bit fake). We do wish the flames were brighter, though, and that the heat given off was a bit stronger. Thankfully, we only have a small space to heat.

 

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Furtive1
Fernandina Beach, FL
Verified Reviewer
Napoleon Fireplaces - BV
 
★★★★★ ★★★★★ 3.0

Runaway on/off cyclic issue

The system works well but the blower motor is loud. It's not a system malfunction but a design issue. Additionally, the system cycled repeatedly on and off in an increasing rate. The online manual did not address the cyclic issue and I eventually determined that the unmarked switch located to the extreme left of the on-off switch was key to resolve the uncontrolled cyclic issue. I eventually determined that the switch had to be depressed concomitant with the power switch repeatedly to stop the uncontrolled, runaway cyclic issue. This issue should be addressed in a revised manual.

 

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TonyB
Seattle WA
Verified Reviewer
Napoleon Fireplaces - BV
 
★★★★★ ★★★★★ 2.0

Too Dark

We bought the 27" unit in December 2022. The radiant heat feature works ok (almost like a space heater). The look of it is ok, but the LED lights are very dark. Even with the room lights off that the unit is located within the fireplace, it is very hard to see. The photos on the Napoleon website as advertised are not truly accurate compared to the unit we purchased. Im disappointed with this product given we had to pay an electrician come wire an outlet to our existing gas fireplace. I thought all Napoleon products would be solid as we have a Napoleon PRESTIGE® 500 RSIB gas grill that had already broke down once, but they sent the replacement parts free of charge.

 

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SJPerers
STRONGSVILLE
Verified Purchaser
Napoleon Fireplaces - BV
 
★★★★★ ★★★★★ 2.0

Loved it when it worked!

I just purchased this in November and it was beautiful. Unplugged it while I was painting and when I plugged it back in, nothing worked. Really frustrating and I don't know who to contact. It was beautiful but now, not so much.

 

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Expert Review

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The Skinny:

  • Realistic logs molded from real wood
  • Easily installation and maintenance
  • Included remote control puts you in charge of heat, flame display, and timer

Things We Love:


Lifelike and User-friendly

The Napoleon Woodland Series electric log set combines the convenience of an electric fireplace with the look of real logs to create a truly enjoyable home heating experience. Thanks to the hand-painted resin logs molded from actual pieces of burned wood, these units give off a realistic appearance that pairs well with the lifelike ember bed and LED flame display. Additionally, Woodland Series models are meant to be set up in an existing fireplace with no special installation parts or ventilation needed. Simply place the electric log set in the opening and hardwire it or plug it into a standard, 120-volt outlet.

Variety of Options

You can choose from two different heat settings and six distinct temperature options, allowing you to warm your space just the way you like it. No matter which heat level you choose, the fan-forced heater packs 5,000 BTUs to warm up to 400 square feet. We particularly love that these electric log sets come with a remote that puts you in control of the flame lighting and ember bed in addition to the heat output. It even has a handy timer so you can just sit back and enjoy the ambiance and warmth of your Woodland Series electric log set without worrying about turning it off. And because not all fireplace openings are the same size, Napoleon produces these models in widths of 18, 24, and 27 inches.

Things To Consider:

Keep in mind that units in the Woodland Series are designed to be used in an existing fireplace. If you’d like yours to be hardwired rather than plugged in, you must contact a professional electrician for installation. For more information about this collection of electric log sets, get in touch with our hearth and home experts by calling 1-877-743-2269 today!

Overall Rating

4.1 out of5

Questions & Answers (0)

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Proposition 65

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WARNING: This product can expose you to chemicals including lead and lead compounds,which are known to the State of California to cause cancer, and chemicals including BBP andDEHP, which are known to the State of California to cause birth defects or other reproductiveharm. For more information, go to www.P65Warnings.ca.gov.

Shipping & Returns

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Free Shipping on orders over $49

Ship your entire order to your home for free, especially the big stuff! *Continental US only

When will my item arrive?

Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we’ve all come to expect for small parcels, so it’s important that you’re prepared and understand what’s required of you well before delivery day.

  • Most freight products ship on a pallet
  • Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
  • We’ll specify which process you can expect in your shipping confirmation email.

For carriers that schedule delivery appointments:

Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can’t be held responsible for damages that occur during delivery. As complicated as this process may seem, we’ve only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.

For carriers that deliver without an appointment:

Carriers that deliver without an appointment don’t require you to be home or set up a delivery window, and you aren’t required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you’re home at the time of the drop-off, you can request the driver place your delivery in the garage; if you’re out of the house, the driver will leave it near the garage or doorstep.

$6.95 Flat-Rate Shipping

Anything under $49 ships at one low price. If your order increases, your shipping stays the same!

30-Day Returns

Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.

No Restocking Fee

Most companies charge a restocking fee. We just don't do business that way.

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