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Napoleon Riverside 36-Inch Outdoor Built-In Natural Gas Fireplace W/ Millivolt Ignition And Brushed Stainless Steel Louvres - GSS36N

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Warranty

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Lifetime Warranty

The following materials are warranted for a lifetime: combustion chamber, heat exchanger, stainless steel burner, Phazer logs and embers, rocks, ceramic glass, gold plated parts, porcelainized enameled components and aluminum extrusion trims. Electrical components and wearable parts are covered at no charge during the first year. Labor related to warranty repair (with prior approval of an authorized company official) is also covered at no charge within the first year.

Refer to manufacturers manual for full warranty details.

Customer Reviews (4)

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Kristan
Sarasota, FL
Verified Reviewer
Napoleon Fireplaces - BV
 
★★★★★ ★★★★★ 4.0

Our outdoor fireplace

We have to keep the pilot light on all year round.

 

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Red pony
Marshfield Massachusetts
Verified Purchaser
Napoleon Grills - BV
 
★★★★★ ★★★★★ 3.0

Salt Air effects

We are enjoying our Napoleon outdoor natural gas fire place for the 3rd season. The stainless steel has not really stood up to the elements. The remote control module completely corroded and is not usable..the Phazer logs cracked and fell apart after 1 year..we do live 500 ft from the ocean and enjoy our fireplace

 

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FRANKIE
ONTARIO
Verified Purchaser
Napoleon Grills - BV
 
★★★★★ ★★★★★ 2.0

looks and sound

the out door fireplace with just stainless reflector does not look real /plus the sound of the gas is not pleasant there should also so be a timer on the remote

 

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CN12
Pennsylvania
Verified Purchaser
Napoleon Fireplaces - BV
 
★★★★★ ★★★★★ 1.0

Uggggh

We have had this fireplace installed for about 4 years. We have not been able to use it for the past couple. Reasons: 1. Battery replacement: The battery unit for operation is way in the back. For any human, it is almost impossible to reach, remove the battery pack, then replace. Completely ridiculous to think this is how this was designed. So, after about 2 hours of feeling for, scraping fingers, and blindly guessing and manipulating the battery unit, we finally were able to replace the battery. Exhausting. 2. Starting. We need to turn it off over the winter. Restarting is just trial and error. That for the past 2 years, has resulted in giving up. The knobs are hidden on the left side of the unit. While they are labeled, it is impossible to see the labels and get the settings just right so the unit lit, then stay lit. So, for past 2 years, we have not been able to actually run it. So we just keep it covered. The instructions do not tell you which direction to turn the knobs (just what setting they should be at). I have tried to take pictures by fitting my cell phone in there -- that helps a bit. 3. Brick liner -- do not waste your money on that -- while it looks nicer than the stainless steel, it uses up critical millimeters that you need to fit your hand/fingers on the back and side of the unit to replace battery and start unit. 4. The process to start the unit requires holding the button on the left side and pressing the igniter on the right side. Meaning you need to extend your arms around the unit, so your head is essentially inside the fire box, while the unit is lighting (or failing to light). Hope this helps.

 

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Proposition 65

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WARNING: This product can expose you to chemicals including lead and lead compounds,which are known to the State of California to cause cancer, and chemicals including BBP andDEHP, which are known to the State of California to cause birth defects or other reproductiveharm. For more information, go to www.P65Warnings.ca.gov.

Shipping & Returns

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Free Shipping on orders over $49

Ship your entire order to your home for free, especially the big stuff! *Continental US only

When will my item arrive?

Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we’ve all come to expect for small parcels, so it’s important that you’re prepared and understand what’s required of you well before delivery day.

  • Most freight products ship on a pallet
  • Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
  • We’ll specify which process you can expect in your shipping confirmation email.

For carriers that schedule delivery appointments:

Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can’t be held responsible for damages that occur during delivery. As complicated as this process may seem, we’ve only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.

For carriers that deliver without an appointment:

Carriers that deliver without an appointment don’t require you to be home or set up a delivery window, and you aren’t required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you’re home at the time of the drop-off, you can request the driver place your delivery in the garage; if you’re out of the house, the driver will leave it near the garage or doorstep.

$6.95 Flat-Rate Shipping

Anything under $49 ships at one low price. If your order increases, your shipping stays the same!

30-Day Returns

Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.

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