Why Vortex will always have a spot in my arsenal!
My personal experience with Vortex's Unconditional Lifetime Warranty in August 2011.
I've had my pair of Vortex Diamondback 8x42's for approx. 4 years now. Obviously, over the course of time, equipment becomes very well used and sometimes abused. I decided last week to send my binos back to Vortex to get a little warranty work done. Nothing major, new eyecups, rubber focus wheel cover, objective lense covers, and a broken eyecup screw. None of these concerns affected the usability of the bino's, I just like having my equipment in top notch shape.
Fast forward to yesterday. My wife discovered a package on the doorstep. Oh goody, my binos are back. As I was digging through the Styrofoam peanuts, I found a box. Hmmm...I simply wrapped my binos in bubble wrap when I shipped them but I can understand Vortex protecting them by using a box. Well, inside the box was a black case-much like the one that my binos came in 4 years ago. Here's the good part, inside the black case was a brand new pair of Diamondback binos!!! Not just brand new ones...brand new upgraded ones. I couldn't believe it!
The invoice stated unrepairable internal damage. The only thing I can figure is the broken eyecup screw. I was not expecting a brand new pair of binos...I would have been perfectly happy with receiving my original pair but I'm not complaining. Vortex has me sold. Anyone considering a pair of binoculars definitely should give Vortex a look.